There are attributions of the Ombudsman: |
To establish a communication channel, looking to make the demands to the company easier and with increased agility. |
Act with transparency, impartiality, integrity, absence of prejudgment of all and any preconception. |
Respect all and any person, preserving her dignity and identity. |
Recognize the diversity of opinions, preserving the right of free expression and judgment. |
To receive the demands, check their precedence and look for a solution, assuring the response right to the question presented, in the lowest term, with a clear and objective answer. |
To direct the question or suggestion presented to the competent area, following it appreciation and solution. |
Present modifications of the procedures, if necessary, to improve the quality. |
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