To establish a communication channel, looking to make the demands to the company easier and with increased agility.

Act with transparency, impartiality, integrity, absence of prejudgment of all and any preconception.

Respect all and any person, preserving her dignity and identity.

Recognize the diversity of opinions, preserving the right of free expression and judgment.

To receive the demands, check their precedence and look for a solution, assuring the response right to the question presented, in the lowest term, with a clear and objective answer.

To direct the question or suggestion presented to the competent area, following it appreciation and solution.